Returns & Replacements

If you change your mind before the product is dispatched you can simply cancel your order by e-mailing us at help@monstershop.co.uk or phoning us on +44 (0)1347 878887. We may need to contact you to arrange the payment of the refund and confirm that the order has been cancelled.

We also have a 14 day cooling off period so you can change your mind at any point within 14 days of buying the product. All you need to do is return it to us, unopened and in a resalable condition. Returns must be made within 14 working days from the purchase date and you, the buyer, will need to cover return costs and organise your own courier so that you’re covered in case the product is damaged or lost on its way back to us.